I thought I found a goldmine but I was mistaken, I've been there 4 times in 2 months and purchased 6 rings all of which my wife loved until the last ring, it was one of Brian's creations she wore it for 2 days and a stone fell out, took it back with stone to get it repaired and wife decided to exchange it for ring of equal value, jeweler depreciated value of ring even though website says free repairs??? Wife wanted a ring she's tried on each time we were in the business(I planned on buying for her birthday in September)and I offered 40 bucks (all I had in pocket at the time) more for exchange, jeweler wanted 50 bucks instead, due to his lack of customer service skills he took my 40 bucks along with exchange ring and gave her a ring of lesser value and quality than ring needing repair, his greed lost any further business from me, it's a shame cause Alisa and Brian were great to deal with and I had plans on getting wife a tennis bracelet for anniversary also in September, now I have to find new jeweler. Very disappointed but my money is accepted anywhere